A service level agreement sla is a commitment between a service provider and a clientparticular aspects of the service quality availability responsibilities are agreed between the service provider and the service user. For the contribution history and old versions of the redirected page please see.
Contract based on these objectives.
Service level agreement template wikipedia. Service level agreement sla. Slis form the basis of slos which in turn form the basis of slas. For the discussion at that location see its talk page.
A sample clause may be if availability is 99 to 9995 in a given month the customer gets 10 off their monthly bill. Check out this legal agreement template that can help you define the level of service that one can expect from your services. A master service agreement allows the involved parties to more quickly negotiate future transactions or agreements because they can rely on the strong foundation.
A service level objective slo is a key element of a service level agreement sla between a service provider and a customerslos are agreed upon as a means of measuring the performance of the service provider and are outlined as a way of avoiding disputes between the two parties based on misunderstanding. You can mention various factors such as reliability performance objective performance monitoring response and so on by editing this contents of this document in various file formats. If an slo is missed customers will typically receive a credit or rebate as stipulated by.
The contents of the web service level agreement page were merged into service level agreement on january 1 2011. The most common component of an sla is that the services should be provided to the customer as agreed upon in the contract. A master service agreement or msa is a contract reached between parties in which the parties agree to most of the terms that will govern future transactions or future agreements.
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